Privacy Policy

Last updated: 5 October 2026

This policy explains how Nexora Systems ("Nexora Systems", "we") handles personal information when we operate WhatsApp ordering assistants for our business clients.

Information we process

• WhatsApp messages that customers send to a client's business number, the customer's WhatsApp phone number and profile name.
• Order details the customer provides, such as items, quantities and delivery address.
• Contact details of businesses that enquire about our services.

How we use it

• To reply to the customer's messages and take their order.
• To forward confirmed orders to the business the customer is ordering from.
• To keep the service secure and fix problems.

We do not sell personal information and we do not use it for advertising.

Service providers

Messages are sent and received through the WhatsApp Business Platform operated by Meta. To generate replies, message text is processed by an AI language-model provider acting on our behalf. Data is stored on servers we rent from a hosting provider.

Retention

Recent conversation history is kept only as long as needed to complete an order. Order records are kept for the client business's accounting needs and deleted on request.

Your choices

You can ask us to access or delete your information by contacting us via our contact page. You can stop the conversation at any time by not replying or by blocking the business number in WhatsApp.

Contact

Nexora Systems